Refund policy

Returns, Warranty & Repairs

We want you to feel confident buying from Tiger’s Teeth. We offer 30-day returns, a one-year limited warranty on our sharpeners, and a 90-day limited warranty on non-sharpener electronics, subject to the terms below.

If something happens outside warranty coverage, contact us—we design our sharpeners to be repairable and want to help you get back up and running.

30-Day Returns

You have 30 days after receiving your item to request a return for a refund.

You may try your product during this period. To qualify for a return, it must be in good working condition and show no signs of abuse. If your item is defective or arrived damaged, please see the sections below.

Approved returns receive a refund of the purchase price paid for the returned item.

Please note:

  • Original shipping charges and expedited-order charges are nonrefundable.

  • You are responsible for return shipping costs and any optional shipping insurance.

  • International import duties, taxes, and fees collected by customs or other parties are not collected by us and cannot be refunded by us.

How to Request a Return

  1. Email sales@tigersteethblades.com with your order number and the item you wish to return.

  2. Wait for return authorization before shipping your item. Returns sent without prior authorization will not be accepted.

  3. Pack the product securely in a box with sufficient protective packing material. We strongly recommend purchasing shipping insurance.

Once your return is authorized, send it to:

Tiger’s Teeth Industries, LLC
8666 Verona Road, Building 2
Battle Creek, MI 49014

Warranty Coverage

Warranty periods begin on the date you receive your product. Coverage applies to defects in materials and workmanship under normal use when the product is operated and maintained according to its instructions.

Sharpeners: One-Year Limited Warranty

Tiger’s Teeth sharpeners carry a one-year limited warranty against defects in materials and workmanship. Wear parts and the exclusions listed below are not covered.

Non-Sharpener Electronics: 90-Day Limited Warranty

Electronic products we sell separately from our sharpeners carry a 90-day limited warranty against defects in materials and workmanship, unless the product is a resold item covered by its manufacturer’s warranty.

For resold products with a manufacturer’s warranty, that warranty’s coverage, duration, and claim procedures apply instead of our 90-day warranty. Contact us if you need help identifying the applicable warranty.

Wear Parts & Consumables

Wear parts—including grinding wheels, abrasives, and other consumable sharpening components—are not covered for wear or depletion through use.

However, if a wear part has a defect in materials or workmanship, please contact us. We will replace wear parts confirmed to be defective. This does not cover parts that have worn out, been misused, or suffered accidental damage.

What Is Not Covered

Our limited warranties do not cover:

  • Normal wear and tear or the depletion of wear parts and consumables.

  • Abuse, misuse, or use for unintended purposes.

  • Accidental damage, including drops, impacts, crushing, or breakage.

  • Damage from over-tightening or over-torquing screws or fasteners, including stripped threads, cracked housings, or damaged mounting points.

  • Damage caused by improper assembly, modifications, or failure to follow operating, maintenance, or safety instructions.

How to Request Warranty Service

Email sales@tigersteethblades.com with your order number, a description of the issue, and photos or video if available. We will review the problem and explain the next steps.

Please contact us before sending a product for warranty service.

Repairs Beyond Warranty Coverage

Accidents happen, and damage outside warranty coverage does not mean your sharpener is beyond fixing. We design our sharpeners to be repairable.

If your sharpener is damaged or outside its warranty period, contact us about available repair options or replacement parts. We will explain any applicable costs before proceeding.

Email: sales@tigersteethblades.com
Phone: 269-234-1525

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly so we can evaluate the issue and make it right.

Include your order number, a description of the problem, and photos of the item and packaging when possible.

Exchanges

To exchange an item, contact us to request a return. Once your return is accepted, you can place a separate order for the replacement item you want.

Refund Processing

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact sales@tigersteethblades.com.

Original shipping charges, expedited-order charges, and international import duties, taxes, or fees collected by other parties are nonrefundable.

Questions?

For questions about returns, warranty coverage, defective parts, or repairs, email sales@tigersteethblades.com or call 269-234-1525.